What happened
Across 2004 and 2005 QOM conducted nine team building sessions for DiGi’s Technical, Information Technology, Legal, Regulatory and IM divisions — around 1,000 staff — focused on DiGi’s Culture Change Journey. Building on that, a seven-month second phase targeted service and operational efficiency against the 2005 KPIs. QOM returned in 2010 for the Technology, Strategy & Architecture and Network Planning Rollout teams, and again for the operations teams in 2011, 2012 and 2013.
- Culture change
- Operational KPIs
